How do I make a booking?
Step 1: View the rooms available and check availability
Step 2: Submit an online booking request form (click here)
Step 3: We will be in touch to confirm your booking.

I am not sure which room to book, can you help me?
Refer to the rooms for hire page for descriptions and photos, which includes maximum capacity and hire rates. Please call us if you have any questions.

Can I look at the rooms before I book?
Yes. Please call us to arrange a visit.

I need to cancel/modify my booking, what should I do?
Please email and cancel as soon as possible. If the booking is cancelled less then 10 days prior to the function, a 20% cancellation fee will be applied to your account. If your booking is cancelled with less than 24 hours notice, 100% of the booking cost will be applied to your account.

How do I pay the room hire fee?
Payment is by invoice which we send to you in an email. At present, we do not accept card payments.

Do I have to pay a deposit?
Some events require a refundable deposit, we will let you know if your booking falls into this category.

Will I need to allow time to set up the room?
Yes. It is the responsibility of the user to incorporate enough time in their booking request to set up the room in its desired configuration. It is also the responsibility of the user to set down the room and return all tables and chairs to their original location

Who is responsible for ensuring that the room is left in a satisfactory condition for the next user?
The hirer is responsible for ensuring there is no rubbish or mess left in the room or communal areas, and that the chairs and tables are back in their original configuration. Failure to leave the room in a satisfactory state will result in a cleaning fee.

Do you organise/provide catering?
All catering is to be organised by the hirer. Ark-T work with and recommend Waste 2 Taste, but you may use any caterer of your choice. For catering purposes there is a small kitchen with a fridge, cooker, and hot water. These areas must be booked if you wish to use them

Can I consume food and drink in the rooms?
Yes, food and drink can be consumed in any of the rooms on the strict instruction that all rubbish and mess relating to this is cleared away and cleaned. Failure to leave the room in a satisfactory condition will result in an invoice for cleaning/damages as per the terms and conditions of hire.

The room I like does not have enough chairs, can I add more?
Please let us know on the booking form, or call us to talk about the furniture you require for your booking. Please remember that whilst we can make furniture available, it is your responsibility to set up the room for your event within your booked time.

Is there parking on site?
There is no parking available on site. The Venue@Cowley is well located for access via public transport with a bus stop directly outside. Please click here for transport information and directions. There is a multi-storey car park opposite that can be used.

Do you have any AV support?
No, any arrangements for AV will need to be made independently by the hirer.

Does each room have Internet access?
Yes, Internet access is available in all rooms.

I am not sure which fee category I fall into, can you advise me?
Yes, please call us, send us an email or leave a note on your booking form.